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Baroness Bridal Boutique


519 Bank Street Ottawa, Ontario K2P 1Z5 

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Average rating:  
 1 reviews
by A Hop on

Awful, awful, AWFUL service.

We arrived to a very lukewarm welcome from the sales lady at the store. Despite having made an appointment for 2pm, the agent did not seem prepared, nor willing to help us.

We went into the area with the bridal gowns and she then instructed us to take stickers and put them on the dresses that my sister liked (she's the bride). My sister was shocked by the whole point of making an appointment is to have someone assist with finding suggestions for her. At this point I spoke up and indicated what my sister liked and for the agent to pull some dresses that would suit her. The agent seemed annoyed and went and grabbed ONE dress to which she told my sister "this is your dress. this is the one." She then put the dress in the dressing room and told my sister to try it on....with NO offer to assist. I ended up going in the change room and helping my sister to get into it.

The agent still hadn't returned after nearly 10 I went out to the main area...where she was standing behind the counter doing absolutely nothing.

She then came in and grabbed one more dress (which I also had to help my sister get into) and then left again. After another nearly 10 minutes, I went to get the agent again. We told her we had to leave to "think about it"....which really means there isn't any hope in the world that she would be making a sale on us EVER.

She pouted and acted like she was sad we were leaving...but in reality...if you want to make a sale, shouldn't there be some customer service and some presence?!

We were very much looking forward to visiting Baroness as we'd heard decent things....but after this experience, I would never recommend anyone visiting this shop.

My sister and her fiancé had also been in with the bridal party to try on bridesmaids dresses, and the same lady had assisted and didn't seem to be grasping that it is a same sex wedding. After the shopping experience we just had, I would even go so far as to say there may have been some prejudice.